WORKFLOW STUDIO · REAL-WORLD AUTOMATION
One mobile event can start an entire business process.
Start with a missed call, an SMS, a WhatsApp message or an email. Add the exact rules that matter, then let SMSMobileAPI send messages, alert people, call your API or control a connected system automatically.
- ✓No-code workflows for everyday automations
- ✓Precise schedules, contacts, keywords and conditions
- ✓Custom APIs and webhooks for virtually unlimited possibilities
SMSMobileAPIWORKFLOW
STUDIOLISTEN · DECIDE · ACT
STUDIOLISTEN · DECIDE · ACT
THE WORKFLOW FORMULA
Every workflow follows one simple idea.
You do not need to understand automation software. Describe what should happen, choose when it is allowed, and decide what SMSMobileAPI must do next.
SMS · call · WhatsApp · email
Content · contact · status · schedule
Message · notification · webhook · API
Fast · consistent · traceable
FROM SIMPLE TO SPECTACULAR
Start simple. Go as far as your imagination and systems allow.
The same visual builder handles a reassuring automatic reply and a multi-step connection with your CRM, support platform or smart office.
Instant response
Handle one frequent event automatically.
A missed call immediately receives a reassuring SMS.Smart decision
React only when the right conditions match.
Escalate a message only when it contains an urgent keyword during on-call hours.Connected process
Update people and business software together.
Confirm an appointment, notify the team and update the CRM through an API.Programmable world
Connect mobile events to any fast public HTTPS service.
Flash an office light when an important customer call is missed.01
SIMPLE AND IMMEDIATE
Remove repetitive communication in a few minutes.
These workflows solve common situations with one trigger and one useful response. They are ideal for discovering Workflow Studio.
USE CASE 01
Reassure every missed caller
When you cannot answer a customer, the connected mobile immediately sends a professional acknowledgement from your own number.
WHENMissed call
↓
call.missedIFMonday–Friday · 09:00–18:00
↓
THENSend an SMS to {{data.number}}
↓
RESULTThe caller knows you will call back.
“Sorry we missed your call. We received your request and will call you back shortly.
USE CASE 02
Answer an SMS keyword automatically
Let customers request opening hours, an address or a link by sending one memorable word.
WHENSMS received
↓
sms.receivedIFMessage contains “INFO”
↓
THENReply to {{data.from}}
↓
RESULTUseful information arrives instantly.
“Thanks for your message. Here are the details you requested: example.com/info
USE CASE 03
Reply outside business hours
A received WhatsApp message gets a clear response when your team is unavailable.
WHENWhatsApp received
↓
whatsapp.receivedIFOutside your availability window
↓
THENSend a WhatsApp reply
↓
RESULTThe conversation stays warm until reopening.
“We have received your message. Our team will reply when we reopen tomorrow.
02
SMART ROUTING
Make the right people react to the right events.
Combine content, sender, time, status and device information. Routine events remain quiet while important ones are escalated.
USE CASE 04
Escalate urgent customer messages
Detect an urgent keyword and alert the mobile of the person currently responsible.
WHENSMS received
↓
sms.receivedIFMessage contains “urgent” + on-call schedule
↓
THENMobile notification + team SMS
↓
RESULTUrgent requests reach a human faster.
“Urgent message from {{data.from}}: {{data.message}}
USE CASE 05
Create an appointment confirmation flow
Recognize a YES reply, update your scheduling endpoint and confirm the result to the customer.
WHENSMS received
↓
sms.receivedIFMessage equals “YES”
↓
THENPOST to calendar API + send SMS
↓
RESULTThe appointment and customer stay synchronized.
“Your appointment is confirmed. Thank you!
USE CASE 06
Route leads by source and intent
Read the message, identify the campaign keyword and send the lead to the right CRM pipeline.
WHENWhatsApp or SMS received
↓
whatsapp.received / sms.receivedIFKeyword + sender + selected campaign dates
↓
THENCall CRM API + notify sales
↓
RESULTQualified leads arrive in the correct queue.
“New {{type}} lead from {{data.from}}: {{data.message}}
03
CONNECTED OPERATIONS
Turn communication into a complete operational process.
One matching event can start several ordered actions. Inform a customer, update software and notify your team without manual copying.
USE CASE 07
Open and enrich a support ticket
Forward the original sender, message and event identifier to your help desk, then acknowledge the request.
WHENSMS or email received
↓
sms.received / email.receivedIFKnown support number or mailbox
↓
THENCreate ticket by API + send acknowledgement
↓
RESULTThe ticket contains the original context.
“Request {{id}} received from {{data.from}}.
USE CASE 08
React to a WhatsApp voice message
Use the transcript of a voice message to detect a subject and trigger the appropriate follow-up.
WHENVoice message transcribed
↓
whatsapp.voice.transcribedIFTranscript contains a priority phrase
↓
THENNotify team + POST transcript to your API
↓
RESULTVoice becomes searchable, actionable data.
“Voice message from {{data.from}}: {{data.transcript}}
USE CASE 09
Recover from a failed sending operation
A failed message can automatically alert operations and create a retry or fallback task in your software.
WHENSMS or WhatsApp failed
↓
sms.failed / whatsapp.failedIFError exists
↓
THENNotify operations + call fallback API
↓
RESULTFailures become visible and actionable.
“Delivery failed for {{data.to}}: {{data.error}}
04
CREATIVE AND POWERFUL
Connect your mobile to the physical and digital world.
A fast HTTPS API or webhook turns Workflow Studio into a bridge. If another system can receive a secure web request, a mobile event can make it react.
USE CASE 10
Flash an office light for a VIP missed call
Thomas, the SMSMobileAPI CEO, uses this principle so an important missed call cannot disappear inside a busy day.
WHENMissed call
↓
call.missedIFVIP number + selected working period
↓
THENCall the office automation webhook
↓
RESULTA desk light flashes immediately.
“{"caller":"{{data.number}}","effect":"flash-blue"}
USE CASE 11
Animate a live operations screen
Increment a counter, highlight a region or show an alert when a communication event matches your rules.
WHENAny supported mobile event
↓
SMS · calls · WhatsApp · emailIFTeam, device, keyword or campaign
↓
THENPOST event data to a display API
↓
RESULTYour physical screen reflects live activity.
“{"event":"{{type}}","source":"{{data.source}}"}
USE CASE 12
Build one-tap operating modes
Save workflows as favorites and activate the exact behavior you need from the SMSMobileAPI mobile app.
WHENFavorite workflow activated
↓
Car · Focus · Family · On-call modeIFYour own schedule and priority rules
↓
THENEnable a complete group of reactions
↓
RESULTYour mobile behavior adapts in one tap.
“Create your own mode for work, travel, support or personal time.
BUILD YOUR OWN
The power is in the combinations.
Choose any supported event, narrow it with one or more conditions, schedule it precisely, then chain the actions that fit your operation.
- SMS received or sent
- Missed, incoming or outgoing call
- WhatsApp received, sent or failed
- Voice message transcribed
- Email received or sent
- Sender or recipient matches
- Message contains a word or pattern
- Data exists, equals or differs
- Day, hour or exact date period
- One condition or several combined rules
- Send SMS or WhatsApp
- Send an email
- Notify a connected mobile
- POST to a signed webhook
- Call a GET or POST HTTPS API
BUILT AROUND REAL WORK
Useful in every business that communicates through a mobile.
Healthcare
Confirm appointments, route urgent replies and notify the duty team.
Field service
Acknowledge missed calls and dispatch requests to the available technician.
Real estate
Qualify property enquiries and route leads to the responsible agent.
Hospitality
Answer opening-hour questions and escalate booking changes.
Logistics
Convert driver messages and missed calls into operational alerts.
E-commerce
Connect customer replies, delivery exceptions and support tools.
IT & on-call
Detect priority keywords and alert the person currently responsible.
Agencies
Create reusable communication workflows for each customer account.
SAFE BY DESIGN
Power without losing control.
A spectacular automation is only useful when it remains understandable. Workflow Studio lets you simulate safely, keep workflows inactive while reviewing them, inspect execution logs and pause any workflow instantly.
Discover Workflow StudioSafe simulation
Preview conditions, placeholders and actions without executing a live side effect.
Visible execution
Review the event, decision trace, action status, retries and errors.
Precise availability
Apply daily hours, weekdays, time windows or exact start and end dates.
Fast control
Pause, activate, duplicate or favorite workflows from the dashboard and mobile app.
QUESTIONS
Understand what you can automate.
Do I need to write code?＋
No for built-in messages, notifications, conditions and schedules. You only need an endpoint when you want to connect your own external software or device.
Can one event launch several actions?＋
Yes. A matching workflow can execute several ordered actions, such as notifying a team, sending a reply and calling an API.
Can I use information from the original event?＋
Yes. Dynamic placeholders reuse values such as the sender, recipient, message, device, transcript, subject or unique event identifier.
Can I test a complex workflow safely?＋
Yes. The simulator explains every condition and previews the resolved actions without sending a real message or calling the external endpoint.
Are custom API possibilities unlimited?＋
Workflow Studio can call fast public HTTPS GET or POST endpoints. The possibilities therefore extend to any compatible CRM, database, dashboard, IoT bridge or business application you control.
YOUR NEXT AUTOMATION
What should your mobile do automatically next?
Start with a template, build from a blank workflow or describe your goal to the AI Workflow Assistant. Review the result, run a safe test and activate it when you are ready.
