The exact interface and supported actions depend on the CRM integration or custom implementation.
SMSMobileAPI › Solution guides
SMS API for CRM
Put mobile SMS and call activity inside your CRM workflow
Send from a contact record, match received SMS to the right person and attach missed, incoming or outgoing call activity to useful CRM context.
- Your compatible mobile
- Your SIM and number
- API, workflows and integrations
APIRequest accepted
EVENTActivity synchronized
The precise problem
Customer history is incomplete when mobile activity stays on the phone
Sales and support teams need the CRM to reflect what happened on the connected mobile. SMSMobileAPI bridges supported SMS and call events so the next person sees the relevant context.
A simple, visible flow
From the business event to the useful result
One controlled chain connects your software, SMSMobileAPI and the mobile you own.
01
CRM contact
02
SMSMobileAPI bridge
03
Connected mobile
04
Activity returns to CRM
40-second demonstration
A CRM conversation from send to reply
The sequence repeats automatically. Pause on any step to read it at your own pace.
00:40guided walkthrough
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1
Select
Open a contact with an international-format mobile number.
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2
Send
Write an SMS in the integration; the chosen connected mobile handles delivery.
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3
Match
A received reply or call event is matched by phone number where possible.
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4
Continue
Keep the activity in notes, a shared conversation or the CRM process.
A real business example
Example: a salesperson follows a lead without leaving the CRM
The salesperson sends a meeting confirmation from the lead record. The reply reaches the sales mobile and is synchronized back to the same CRM contact, while a missed call creates a callback activity.
Result: mobile communication becomes shared customer context instead of isolated phone history.Honest limits
Know the operating conditions before you scale
A physical-mobile architecture is powerful when its real constraints are included in the design.
Phone-number matching requires normalized international numbers and can be ambiguous when records share a number.
Only channels explicitly enabled on the mobile can be synchronized.
Choose how you build
One mobile platform, several implementation paths
Start with the simplest path that fits your team, then combine capabilities when the workflow grows.
01REST API
Build direct server-side actions with documented endpoints and OpenAPI.
Open developer hub → 02Webhook V2Push selected SMS and call events to signed HTTPS destinations with retries.
Explore webhooks → 03Workflow StudioCreate event, condition and action automations from a visual workspace.
See workflow automation → 04Ready integrationsConnect CRM, ERP, commerce and automation tools without starting from zero.
Browse integrations →Questions for this use case
Frequently asked questions
Which CRMs can connect to SMSMobileAPI?
Dedicated integrations include platforms such as Pipedrive, monday.com, Zoho CRM, Odoo and GoHighLevel, with APIs and webhooks for custom CRMs.
Can a CRM user choose the sending mobile?
Supported integrations can expose connected mobiles or use automatic selection, depending on their interface.
How are incoming events matched to contacts?
Integrations normally compare a normalized international phone number and record unmatched or ambiguous events for review.
Start with one controlled test
Connect your phone and prove the workflow with a real message.
Create an account, pair one compatible mobile and validate the complete path before you scale.
