Use cases

Your mobile. Useful in your everyday work.

Reply to a customer, remind someone about an appointment or follow up on a missed call. Start with a real need, then connect your mobile to the right tools.

CRM

Send and receive SMS from a contact record.

For exampleA prospect asks a question by SMS. Read the reply and answer from the contact conversation in GoHighLevel or the SMSMobileAPI panel in Pipedrive.

The benefit

Your connected mobile sends the SMS using your own number. The conversation stays close to the customer record.

Missed calls

Turn a missed call into a follow-up action.

For exampleA customer calls while you are busy. A configured call rule sends a follow-up SMS or triggers a webhook for your workflow.

The benefit

Follow up without checking every missed call manually. Choose the conditions and action before enabling the rule.

Appointments

Send reminders from the number customers know.

For exampleA customer books a consultation. A Calendly rule or Google Calendar reminder sends an SMS before the appointment from your connected mobile.

The benefit

Customers can reply directly to your mobile. The booking must include a usable phone number and the reminder must be configured.

E-commerce

Keep customers informed about their orders.

For exampleAn order changes status in WooCommerce or Shopify. The configured integration sends the matching order update by SMS.

The benefit

Customers receive useful updates from your own mobile number, without you composing each message manually.

Customer support

See SMS and call activity in one place.

For exampleBefore calling a customer back, review received SMS, sent messages and missed, incoming or outgoing calls in the dashboard Activity Timeline.

The benefit

Your team has the communication history at hand. These are call logs and events, not call recordings.

Developers

Connect your phone to your own software.

For exampleYour application sends an authenticated API request. SMSMobileAPI routes the SMS to your connected phone. Your software can also retrieve incoming SMS and call activity.

The benefit

Build your own communication workflow around a real mobile number, using the REST API, SDKs or CLI.

Multi-device business

Manage several business phones together.

For exampleConnect the phones used by different team members or locations to the same account. Identify each device and select the intended mobile for supported operations.

The benefit

Keep each phone’s number while monitoring SMS and call activity centrally. Available connection capacity depends on your account.

Connect a compatible mobile, grant the required permissions and keep it online. Available features depend on the device and integration. Configure and test each workflow before using it with customers.

Find the integration for your use case →